Customer Agreement
The terms on which you and your organisation use Jupiter Day.
1. Parties and acceptance
This agreement is between Jupiter Day Limited, registered in Wales (company number 17306753), registered office Brynmine, Llanfair Clydogau, Llanbedr Pont Steffan, Wales, SA48 8LJ. and the person or organisation using the service ('you'). By creating an account or using Jupiter Day you accept these terms. If you are acting for an organisation, you confirm that you have authority to bind it.
2. Early access
The service is in early access. Features may change, be added or be removed, and may contain faults. We give no uptime or service-level commitment during early access.
3. Your account
Keep your credentials secure. You are responsible for activity under your account and for your users' compliance with these terms. Report suspected unauthorised access to security@jupiter-day.com.
4. Free tier, modules and payment
Tasks and Notes are free for up to 5 users per workspace, with no card required. Above 5 users, extra Tasks & Notes seats and any modules are charged per assigned seat per month at the prices shown. Each module seat includes Tasks & Notes for that person. Paid billing is not yet enabled. When it is, fees are billed in advance per seat, prorated on change, handled by our payment provider as merchant of record — we do not store card details — and are exclusive of VAT. We may suspend paid modules for overdue fees after notice. The free tier remains available.
5. Acceptable use
You must comply with our Acceptable Use Policy, which forms part of this agreement.
6. Your content
You own your content. You grant us a licence to host and process it solely to provide the service, including through our sub-processors and, for AI features, our AI provider. You are responsible for having the rights and consents needed for the content and personal data you add. Where we process personal data on your behalf we act as your processor under our Data Processing Agreement.
7. AI features
Aida generates suggestions and drafts using a third-party AI provider. Output can be wrong — review it before relying on it. Aida acts only when prompted and proposes actions for your approval. We are not liable for actions you approve.
8. Our intellectual property
We own the service and its software and content, except your content. You receive a limited, non-exclusive, non-transferable right to use it. You may not copy, resell or reverse-engineer the service except as permitted by law.
9. Third-party services
The service relies on third-party providers, listed in our Privacy Policy. We choose them carefully and bind them to appropriate obligations.
10. Availability and changes to the service
We aim for high availability but do not guarantee uninterrupted or error-free service, particularly during early access. We may modify or discontinue features, giving reasonable notice of material adverse changes.
11. Warranties
We provide the service with reasonable care and skill. Otherwise the service is provided 'as is' to the fullest extent permitted by law. Nothing in this agreement limits liability that cannot be limited by law, including death or personal injury caused by negligence, or fraud. If you are a consumer, your statutory rights are unaffected.
12. Limitation of liability
We are not liable for loss of profits, revenue, goodwill or anticipated savings, or for indirect or consequential loss. We are not liable for lost content that you could have prevented by keeping your own copies. Our total liability in any 12-month period is limited to the greater of the fees you paid us in that period and £100.
13. Indemnity
You indemnify us against claims arising from your content or from your breach of this agreement or the Acceptable Use Policy, to the extent caused by you.
14. Term, termination and your data
This agreement runs for as long as you use the service. You may close your account at any time. We may suspend or terminate for material breach that is not fixed within 14 days of notice, or immediately for serious breaches. On closure your data is handled according to the retention periods in our Privacy Policy — account data is deleted 90 days after closure. Export your content before closing your account.
15. Confidentiality
Each party keeps the other's non-public information confidential.
16. Changes to these terms
We may update these terms, giving reasonable notice of material changes. Continued use of the service means you accept the updated terms.
17. General
This agreement is governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction. If you are a consumer, protections available to you in your home country are unaffected. You may not assign this agreement without our consent. Together with the Acceptable Use Policy, the Data Processing Agreement and the Privacy Policy it is the entire agreement between us. If any part is unenforceable, the rest continues to apply. Neither party is liable for failures caused by events outside its reasonable control. We contact you using your account email address. You can contact us at legal@jupiter-day.com.